Term and Conditions

1. Who We Are & Our Mission

Body Socks Costumes is your go-to destination for creative, fun, and high-quality costumes for every occasion. We specialise in costumes for:

• Carnival celebrations
• Sea-themed parties
• Men’s Events and themed parties
• TV and Film character costumes
• Budget-friendly options under £20

Our mission is to make your costume experience absolutely fantastic, whether you’re preparing for a major event or just having fun with friends.

2. Your Responsibilities as a Customer

Account Information

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Keep your login details secure and confidential
• Notify us immediately of any unauthorized account activity

Order Accuracy

You are responsible for:

• Ensuring all order details are correct before confirming purchase
• Providing correct shipping address information
• Checking that selected sizes and styles meet your requirements

Proper Costume Care

To maintain the quality of our costumes and ensure they remain in resellable condition if returns are needed:

• Try on costumes over your clothing to prevent stains
• Keep all original tags and packaging attached until certain you’ll keep the item
• Handle costumes with care during try-on

3. Products and Services

Product Descriptions

We strive to provide accurate product descriptions, images, and sizing information. However, please note:

• Colours may vary slightly due to monitor settings
• Sizing is approximate – check our size guides carefully
• Some costumes may have slight variations in design

Specialty Items

Due to their unique nature, the following cannot be returned:

• Opened intimate wear or bodysuits
• Custom-made or personalized items
• Items marked as “final sale”
• Costumes with removed tags or signs of wear

4. Ordering and Payment

Order Process

When you place an order:

• You’ll receive an order confirmation email
• Orders are typically processed within 1-2 business days
• During peak seasons (Halloween, Carnival), processing may take up to 3 business days
• We reserve the right to cancel orders that appear fraudulent

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes

All prices are in British Pounds (£) and include applicable VAT. Shipping costs are additional unless you qualify for free shipping on orders over £50.

5. Shipping and Delivery

Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with tracking
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking

Delivery Areas

We ship worldwide with some exceptions:

• We cannot deliver to some remote areas
• Certain Asian countries are excluded from delivery
• Contact us at [email protected] if unsure about your location

Delivery Issues

If you experience delivery problems:

• Contact us immediately at [email protected]
• Provide your order number and tracking information
• We’ll work with the carrier to resolve the issue

6. Returns and Exchanges

Return Timeframe

We accept returns and exchanges within 15 days of you receiving your items.

Return Process

To return or exchange an item:

1. Email us at [email protected] within 15 days of receipt
2. Use our return request template provided on our website
3. Package items in original packaging with all tags attached
4. Ship to our provided address using a trackable service

Refund Information

Refund details:

• Processing time: 3-5 business days after we receive returned items
• Refund method: Original payment method
• Original shipping fees are non-refundable
• Exchange shipping is free for items sent to you

7. Intellectual Property

All content on our website, including:

• Logo and brand name “Body Socks Costumes”
• Product designs and descriptions
• Website content and images
• Marketing materials

are the property of Body Socks Costumes and protected by copyright laws. You may not use our intellectual property without written permission.

8. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with GDPR and UK data protection laws. Our Privacy Policy (available on our website) details how we collect, use, and protect your data.

9. Limitation of Liability

Body Socks Costumes shall not be liable for:

• Indirect, incidental, or consequential damages
• Delivery delays caused by third-party carriers or circumstances beyond our control
• Minor variations in product colour or design from website images
• Costumes that don’t meet specific expectations beyond our described specifications

Our maximum liability to you for any claim shall not exceed the purchase price of the items in question.

10. Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information

11. Changes to Terms

We may update these Terms and Conditions periodically. The “Last Updated” date at the top of this page will indicate when changes were made. Continued use of our website after changes constitutes acceptance of the new terms.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Thank you for choosing Body Socks Costumes for your next costume adventure! We’re committed to ensuring you have the perfect costume for every party, event, or theme night.