🎭 Welcome Costume Lovers!
At Body Socks Costumes, we’re all about making your costume experience absolutely fantastic! Whether you’re preparing for Carnival, a Sea-themed party, Men’s Events, or your favourite TV/Film character, we want you to have the perfect costume for every occasion.
📦 Shipping Information
Order Processing Time
We typically process orders within 1-2 business days after payment confirmation. During peak seasons (like Halloween and Carnival), please allow up to 3 business days for processing.
Shipping Methods & Delivery Times
- Standard Shipping – £12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Tracking included
- Free Shipping – Orders over £50
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Basic tracking included
🌍 Shipping Areas: We ship worldwide! However, please note we cannot deliver to some remote areas and certain Asian countries. If you’re unsure about your location, just email us at [email protected] before ordering.
🔄 Returns & Exchanges Policy
We want you to love your Body Socks costume! If something isn’t quite right, we’re here to help with our hassle-free returns and exchanges.
📅 Return Timeframe
We accept returns and exchanges within 15 days of you receiving your items.
🚫 Non-Returnable Items
Due to hygiene and specialty reasons, we cannot accept returns on:
- Opened intimate wear or body suits
- Costumes with removed tags or signs of wear
- Custom-made or personalized items
- Sale items marked as “final sale”
🔄 How to Return or Exchange
- Contact Us First: Email us at [email protected] within 15 days of receiving your order
- Fill Out the Form: Use our handy return request template below
- Package Items: Place items in original packaging with all tags attached
- Ship Back: Send to our address (we’ll provide shipping instructions)
- Get Refund/Exchange: We’ll process once we receive your return
📝 Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello Body Socks Team!
I’d like to request a [return/exchange] for my recent order.
Order Details:
Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return: [List items with sizes/colors] Reason for Return: [Too small/too large/damaged/wrong item/change of mind] Preferred Resolution: [Refund/Exchange for (specific item)]
My Details:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Please let me know the next steps!
Thanks,
[Your Name]
💰 Refund Information
Processing Details
- Processing Time: 3-5 business days after we receive your items
- Refund Method: Refunded to your original payment method
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: Free shipping on exchange items sent to you
💳 Payment Method Refund Times
- Credit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Note: Your bank may take additional time to process the refund
🚚 Return Shipping
You’re responsible for return shipping costs unless:
- You received the wrong item
- Item was damaged upon arrival
- There was a quality issue with the costume
We recommend using a trackable shipping service for your return.
🎭 Special Considerations for Costumes
Since we specialize in costumes for Carnival, Sea themes, TV/Film, and Men’s Events:
- Please try on costumes over your clothing to prevent makeup or deodorant stains
- Keep all original tags and packaging attached
- Costumes must be in resellable condition for full refund
- Handle with care – our costumes are made for fun but deserve respect!
📧 Need Help?
Our friendly costume crew is here to assist you!
Email: [email protected]
Address: 42 Regent St, Cambridge, GB CB5B 4PS
Response Time: Within 24 hours during business days
Remember, we’re here to make sure you have the perfect costume for every party, event, or theme night. If something isn’t right, we’ll work with you to make it right!
Now go plan your next costume adventure! 🎊