Hey there, costume lovers! We want your Body Socks experience to be as fantastic as our costumes. While we strive to make every order perfect, we understand that sometimes things don’t work out as planned. Don’t worry – we’ve got your back with our hassle-free returns and exchanges policy!

📦 Our Return Policy

We accept returns and exchanges within 15 days of you receiving your items. Your costume happiness is our top priority!

🎪 Important Note: Due to hygiene reasons, we cannot accept returns on:

  • Opened intimate wear or body suits
  • Costumes with removed tags or signs of wear
  • Custom-made or personalized items
  • Sale items marked as “final sale”

🔄 How to Return or Exchange

Follow these simple steps to return or exchange your items:

  1. Contact Us First: Email us at [email protected] within 15 days of receiving your order
  2. Fill Out the Form: Use our handy return request template below
  3. Package Items: Place items in original packaging with all tags attached
  4. Ship Back: Send to our address (we’ll provide shipping instructions)
  5. Get Refund/Exchange: We’ll process once we receive your return

📝 Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Body Socks Team!


I’d like to request a [return/exchange] for my recent order.


Order Details:

Order Number: [Your Order Number]

Order Date: [Date of Order]

Items to Return: [List items with sizes/colors]

Reason for Return: [Too small/too large/damaged/wrong item/change of mind]

Preferred Resolution: [Refund/Exchange for (specific item)]

My Details:

Full Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

Please let me know the next steps!

Thanks,

[Your Name]

💰 Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days after we receive your items
  • Refund Method: Refunded to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: Free shipping on exchange items sent to you

💳 Payment Method Refund Times:

  • Credit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Note: Your bank may take additional time to process the refund

🚚 Return Shipping

You’re responsible for return shipping costs unless:

  • You received the wrong item
  • Item was damaged upon arrival
  • There was a quality issue with the costume

We recommend using a trackable shipping service for your return.

🎭 Special Considerations for Costumes

Since we specialize in costumes for Carnival, Sea themes, TV/Film, and Men’s Events:

  • Please try on costumes over your clothing to prevent makeup or deodorant stains
  • Keep all original tags and packaging attached
  • Costumes must be in resellable condition for full refund

📧 Need Help?

Our friendly costume crew is here to assist you!

Email: [email protected]

Address: 42 Regent St, Cambridge, GB CB5B 4PS

Response Time: Within 24 hours during business days

Remember, we’re here to make sure you have the perfect costume for every party, event, or theme night. If something isn’t right, we’ll work with you to make it right!

Now go plan your next costume adventure! 🎊